Return
You have the right to cancel your order up to 30 days after receipt without giving a reason.
You have another 30 days after cancellation to return your product.
You will then be credited for the full order amount including shipping costs.
Only the costs for the return shipment from you to the store are for your own account.
If you use your right of withdrawal, the product will be returned to us with all delivered accessories and – if reasonably possible – in its original condition and packaging.
We will refund the order amount within 5 days if the product is received back in good order.
Through our return form that can be downloaded via the button below, you can let us know what may happen to your return.
Fill it in as completely as possible and put the form with your return shipment.
This way we can process it faster and better.
Our return address
Balaclavashop.com
Benedenweg 74A
1834 AK Sint Pancras
We recommend returning items only through a PostNL point.
You will then receive a shipping receipt and it is possible to track the shipment.
Please keep the proof of shipment of the return until it has been fully processed.
We cannot be held liable without proof of shipment.