Frequently Asked Questions
At Balaclavashop, we strive to provide you with the best service and information.
Below you’ll find answers to the most common questions about our products, orders, shipping and more.
Whether you need help choosing the right balaclava, balaclava or neck cover, or have questions about your order, we’re here to help.
If your question is not answered here, feel free to contact us.
We’d love to help you out!
- Find the item you want to buy.
- Click on the product and select your size if necessary.
Place the item in your shopping cart by pressing ‘add to cart’. - You will now be redirected to your shopping basket where you will see a summary of your order.
Here you can also checkout.
Would you like to continue shopping?
No problem.
The item will remain in your shopping cart. - You can log into your own account during checkout, but of course it is also possible to checkout as a guest.
You can cancel or change your order by contacting our customer service team at email address [email protected] or by entering your requirements in our contact form, quoting your order number.
Our online store has an SSL certificate and this can be recognized by the lock icon in your browser.
This security ensures that all privacy-sensitive data is very well encrypted.
In addition, of course, your payment is simply made through your own secure banking environment.
At Balaclavashop.nl we have contracted with one of the largest payment providers in the Netherlands; Mollie.
Because we are affiliated with Mollie, we not only support common payment methods such as iDEAL and PayPal, but you can also checkout with us using all major credit cards and, within the Netherlands, afterwards via Klarna.
In addition, we can also serve customers from abroad extra well.
For example, we offer Belgian payment methods such as MisterCash / Bancontact, Belfius Direct and KBC-CBC Payment Button.
No, you do not need an account with us to place your order.
If you plan to order more often, it is convenient to have your own account because then you don’t have to enter your details every time, but if you don’t mind we’re fine with that of course.
When ordering, assume a delivery time between 3 and 5 working days.
In many cases this will be faster, but we are somewhat dependent on delivery from our parent company.
We ship all orders via PostNL.
Depending on the size of your order, we choose a letterbox package or a normal package.
We have more and more customers ordering from Belgium, which is no problem at all thanks to delivery via PostNL.
A shipment may just take a day longer, but in many cases we see delivery within a day after we ship a package.
After placing your order we will process your order and the moment we register your order with PostNL you will receive an email from us with a Track & Trace code.
You will receive this code on the day of our shipment.
Once your shipment has been registered it will take 1 to 2 business days for your order to arrive.
Caution: sometimes the Track&Trace from PostNL ends up in your unwanted folder.
Especially with Microsoft mail addresses, this sometimes happens.
You may return goods ordered and received by you within thirty days without giving reasons.
This of course only on the condition that the articles are undamaged and, in the case of clothing, still have the cards and are unworn.
Go to our page ‘Returningfor more information and our return form.
We ship all our packages via PostNL, which means we can ship within Europe.
Shipping costs vary by country.
If you have any questions about your order or about the products in general please send an email to [email protected].
You can also reach us by asking your question via our contact page.
You can also call us during office hours at 0850653471.